Quick answers

FAQwithout the clutter.

The important details about bundles, real cards, balance, inventory, and shipping.

Real cards

Your inventory can be shipped.

Stripe payments

Balance top-ups are secure.

Ship later

Open now, deliver when ready.

Basics

Yes. The reveal happens digitally, but the cards in your inventory represent real physical cards that you own and can request for delivery.

Create an account, add balance, choose a bundle from the shop, then open it. After the reveal, your cards appear in your inventory.

Yes. You can browse available bundles and sets before logging in. Opening bundles and managing inventory requires an account.

Balance & payments

Go to Profile and top up your balance through Stripe. Funds are added to your account after payment confirmation.

The minimum top-up is €5. Quick amounts are available, but you can also enter a custom amount.

Balance top-ups are generally final. If a payment or opening has a proven technical error, contact support so we can investigate.

Opening bundles

No. Bundles are randomized. You can see bundle price, configured slots, and contents summary, but exact cards are revealed after purchase.

You enter the reveal flow, see each assigned card, then get a final summary with pull value. The cards are added to your inventory.

Yes. You can reveal manually card by card, use auto reveal, or skip to the summary.

Inventory

Your cards appear in Inventory. From there you can search, filter, review values, sell cards, or add cards to your shipping cart.

Prices are fetched from external market data and refreshed periodically. Some cards may briefly show no price while data is being checked.

Yes. You can sell cards back for a percentage of current market value. The amount is added to your balance.

Shipping

Add cards from Inventory to your shipping cart, enter your shipping details, choose a method, and checkout.

No. The cards are already yours. At shipping checkout, you pay shipping costs only.

Processing usually takes 1-3 business days. Delivery time depends on location and shipping method.

Trust & support

Yes. Payments are handled through Stripe. We do not store your card details on our servers.

Refresh and check your inventory first. If cards are missing or the purchase looks incorrect, contact support with the bundle and time of opening.

Email contact@tcgunbox.com and include your account email plus any relevant order, transaction, or bundle information.

Still unsure?

Ask support before opening or shipping. Clear answers beat guesswork.